Shipping policy

Last updated: June 13, 2026

Shipping Region

We ship within the United States only, across all 50 states. We do not ship to APO/FPO addresses, U.S. territories, or international destinations.

Cost & Speed

Standard shipping is free on all orders, with no minimum purchase, typically 3-7 business days after dispatch. Orders are processed within 2-5 business days.

Order Cutoff & Changes

Orders placed before 2:00 PM (CT) on a business day begin processing the same day; orders placed after the cutoff begin processing the next business day. To change your shipping address or cancel an order, email us at support@evansnovapinnaclejb.com within 24 hours of placing the order — once an order has entered processing we may be unable to change it.

Carriers & Tracking

We ship with USPS, UPS, or FedEx. You will receive a confirmation email with a tracking number once your order ships; tracking may take up to 24 hours to update. If your tracking shows delivered but you have not received your package, contact us within 7 days and we will work with the carrier to locate it or arrange a replacement or refund.

Jewelry ships in the posted handling window; multi-piece sets may arrive in separate small tracked packets.

Contact

Questions about shipping: support@evansnovapinnaclejb.com or (270) 842-5113. Mailing address: 123 Maple St, Bowling Green, KY 42101, United States. Support hours: Monday-Friday, 9:00 AM - 5:00 PM (Central Time).